Returns & Refunds

If you are a consumer, you have a legal right to cancel a contract within 14 days and claim a refund exercising your right to change your mind (Consumer Contracts Regulations 2013). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office. Please review your order at every stage and at final confirmation. You are responsible for your orders accuracy. Any photo or content uploaded will be stored on our servers for the purpose of processing and for filling our contract with you. Your order records will be kept in definitely whilst you have an account with Ceramic Vibes . Up on closing your account the information will be archived and stored for up to 7 years unless requested otherwise. We will not alter any spelling, grammar or punctuation written in the "add a note" section of check out. If you wish to amend an order please contact us during our business hours Monday – Friday 9am to 5pm and we will do our best to meet your requests, however, if an order has already been processed this will not be possible.  If an order is in the process of being or has been printed and/or packed and dispatched then the order cannot be amended or cancelled. If you think our goods are faulty, broken, incomplete or not as described please contact us by email or phone during our business hours Monday – Friday 9am to 5pm and we will work hard to rectify the situation. We may ask you to send us photographs to assist us in resolving the issue. If you are eligible for a refund, you will be reimbursed via the original method of payment. In some cases we may offer you a reprint with free delivery.

You are not eligible for a refund if:

  • The goods are perishable

  • You have provided a photo with a resolution less than 300DPI

  • The seal has been broken on any of the goods

  • The goods have been personalised in any way

  • The goods have been handled to the extent that their value has been degraded

If there is an error with your order on our part, please contact us as soon as possible by email during business hours Monday – Friday 9am to 5pm and we will do our very best to rectify the situation. We have the right to cancel any order at any time. In this instance we will contact you and issue a full refund.