Privacy Notice

Effective Date: 3rd May, 2020

This Privacy Notice explains what information Ceramic Vibes (“Ceramic Vibes,” “we,” “us,” or “our”) collects, uses, shares, retains, and protects. This privacy notice applies only to the website where this privacy notice is posted. Your use of the services is also subject to our t&c's.

WE ENCOURAGE YOU TO READ THIS PRIVACY NOTICE AND THE TERMS AND CONDITIONS IN FULL TO UNDERSTAND OUR PRIVACY PRACTICES BEFORE USING OUR SERVICES. BY USING OUR SERVICES, YOU ACKNOWLEDGE YOU HAVE READ AND UNDERSTOOD THE PRACTICES DESCRIBED IN THIS PRIVACY NOTICE.

 

What kind of information does Ceramic Vibes collect and why?

For personalised items, we want to help you tell your story of the people, places, and memories you cherish. We are dedicated to helping you turn your photos into beautiful pieces of ceramic that you’ll be proud to share and can treasure for years to come. When you use our services, we collect certain information about you. The type of information we collect depends on the type of products you purchase. For example:

  • Information about You and Your Ceramic Vibes Account: When you want to send us digital photos, you may provide us with:

    • Your first and last name

    • Your email address

    • A personal digital photo

 We use your information to help verify your identity, account, and account activities to ensure the safety and security of your transactions.

If you choose to purchase our products, we will collect and analyse your information and information about your use of our products to develop and improve our service for you. We use the data we have about you to provide and personalise, including with the help of automated systems so that they can be more relevant and useful to you.

We may also use your contact information to send you newsletters, share news about new Ceramic Vibes products, respond to your requests and inquiries, or reach out to you about issues and questions about your account.

This information is used to fulfill your order, and to make your shopping experience easy and effective. Specifically, we display your delivery and billing addresses to you during the order process so you can confirm they are correct, we use them for address verification, we may include them on our invoices to assist our production partners with the shipping and handling of your order, and we may print your phone number on the shipping label of your package so that the courier may contact you in the event there’s a difficulty delivering your package. 

We collect this information automatically when you use our services. We use this information to make our services easier to navigate as well as to personalise the content provided.

We will also use your information to conduct audits and troubleshooting activities. We do that with cookies and other tracking technologies. 

We may use this information to send you emails to remind you about your unfinished transaction, unused credits, or order status. We may also use this information to send you discounts, offers, and new product alerts via email, if you have given permission to Ceramic Vibes to do so.

Following GDPR guidelines:

 

​In compliance with GDPR, we respect the right to access, rectify and erase personal data. For more information contact our customer services department. Your data is stored securely on our database to allow us to process your order. We retain the information provided indefinitely as it is used to provide information about order history and to enable communications about historic orders. Your data is never entered into our marketing database without your prior consent. However you will received a limited number of important order status updates, this can apply to customers who have placed orders or advanced through our checkout process to a certain point. Your data is never sold or passed to 3rd party companies for marketing purposes.  In order to process certain orders, your data may be securely passed to selected 3rd party companies in order to fulfil your order. The data is only used for order processing purposes and will not be entered into any external data base or marketing lists. 

Do Ceramic Vibes use cookies and tracking technologies?

We use cookies and other tracking technologies to collect your information when you are using our services. We use such information to analyse trends, remember user settings, administer our services, track user movements, and market our products and services. We may obtain reports based on the use of these technologies on an individual and/or aggregated basis.

What about Ceramic Vibes payment method?

Ceramic Vibes accepts payments by credit/debit cards. We also process payments through PayPal. Credit card details are not held on our database. We will never collect sensitive information about you without your prior consent.

How can you contact Ceramic Vibes?

If you have any questions or concerns about our Privacy Notice or our privacy practices, please contact customer support:

Ceramic Vibes Ltd

Brooke Place

Water lane

Woolsthorpe by Colsterworth

Grantham

Lincolnshire

NG33 5PD

ceramicvibesltd@gmail.com